SPUNHILL LTD DELIVERY POLICY

Delivery

All orders received by 12:00 on a normal working day will be despatched the same day using our standard delivery via our courier network.
Goods normally arrive the next day but allow a delivery period of 3 to 5 days from purchase (subject to stock availability).
Whilst we endeavour to deliver within these stated timescales we are unable to guarantee circumstances beyond our control.

Orders that are made over the weekend or Bank Holidays will be processed on the next working day.

For all Spunhill Ltd credit account holder’s, call 01691 626006 for delivery charges.

Changes apply for Northern Ireland after 1st January so please call 01691 626008 before ordering products online.

No orders will be accepted online for locations outside UK mainland (England, Scotland and Wales only).

Please call 01691 626008 before ordering products online being sent to any other UK island locations as additional delivery charges may apply.

For all other customers, orders over £150.00 excluding VAT and weighing less than 30kg are deemed carriage paid for UK mainland
**Execpt those items deemed to be pallet orders and where our website requires you to phone prior to your order**.
The charges detailed below apply where orders weigh over 30kg.

Orders under £150.00 excluding VAT will be subject to a carriage charge dependent on weight, as follows:

**SPECIAL DELIVERY ITEM**
Please note before purchasing liquid products over 5Litres or larger items 10kg+ online
contact our head office regarding delivery costs.
Some non liquid products may require contact to our head office pre ordering online.
Due to the transport of liquids and the size of product delivery charges can vary.
Please call 01691 626006 to be advised on prices and to process your order.

General Order Delivery Costs

There is the option to have a next day delivery on stocked items. Contact our sales team on 01691 626006 for
further information and charges.

Damaged Goods, Breakages and Product Failure

In the unlikely event of your parcel arriving damaged, please report the problem to our sales team within 24 hours
of the receipt of the package, and we will resolve the problem.

Product failure upon receipt is unusual, in the unlikely event of the product failing early please contact our sales
team who will endeavour to resolve any issues you may have.

Please note that faulty products are returned to the manufacturer for testing.